If you do not receive a response, we don't recommend emailing again. Emails are answered in the order they are received, and if your email is pertaining to customer service/an issue with your order, we will get to it.

We process orders Monday-Friday to get your items out as quickly as possible.

If you ordered an item but have not received a shipment notice yet, there are a few things you'll want to check before emailing us:

1) If you ordered anything else alongside a pre-order or backorder item, or multiple pre-order/backorder items together, it will be shipped when the last product is available.

2) Did the shipment email get sent to spam? Some email clients get picky, and an automated email like the one from our servers can get caught and put into spam.

3) Is it a weekend? We process orders Monday-Friday in the mornings- so for example if you've placed your order Friday afternoon, it will be set to process Monday morning.

If you live in the United States, shipping takes generally 7-21 business days depending on where you live, however orders traveling to Hawaii and Alaska may take anywhere from 14-24 business days. International orders take anywhere from 3-8 weeks, depending on your location. At the time of shipping, you should receive a shipment notification email- if you do not receive one, please check your spam folders before emailing us. Domestic orders will contain a delivery confirmation number, which while it does not display step-by-step tracking, does update and confirm once a parcel has been delivered.

International customers, will be able to track your items.

Some countries charge an import tax and will hold your item, so if an item has not arrived within that time frame, you may want to check with your customs office to see if they have it. Other times, an item was a pre-order and will not ship until the date stated on the item page. We do our best to stay on top of world events, but sometimes unavoidable delays in mail service crop up for one reason or another. If you are aware of such issues in your country, please be patient as these things tend to sort themselves out in a few weeks.

Unfortunately, we don't control the postal system, and delays can happen from time to time that are simply out of our hands. Please just be patient and try contacting your postal or customs office to see if they have it. Once we've shipped a package, it is out of our hands and in the postal system's.

If your order does not arrive within the above specified timeframes, contact us.

CD orders are shipped in a bubble mailer. To save paper, we do not include invoices in orders, since you have received an invoice via email from paypal.

We can not add or remove items from an order, once it has been placed.

We ship out orders on a Monday-Friday afternoon schedule, packing the morning prior. We ship out on these days without fail, excluding postal holidays. If your order contains a pre-order item, it will not ship until the pre-ordered item is released. We do not offer Priority or Express shipping options.

We are unable to ship partial orders. Any orders containing a pre-ordered item will not ship until the pre-ordered item is released. This helps save both us and you on shipping costs.

Upon shipment of your order, you should receive an email notifying you. These get snagged by spam folders sometimes, so be sure to take a peek in there if you believe your order should have already shipped. Tracking numbers are only available for domestic customers and International customers.

To change a shipping address, contact us as soon as you realize the error. Be sure to include the new address in your initial email to expedite the process. We are unable to request reroutes of packages once it has been shipped.

You are responsible for making sure your shipping address is correct before your order is processed. We cannot reship any order.

Please note: Because of the difference in price between domestic and international shipping, and PayPal's limitations on shipping to countries besides your own, we are unable to change domestic addresses to international or international to domestic.

Unfortunately, no.

No return acepted.

To cancel an order, contact us AS SOON AS POSSIBLE. We cannot cancel orders that have already been shipped.

We only accept payments via PayPal for a number of reasons.

First, it's safe, for both you and us. With PayPal handling the transaction, we never see your bank account information, and you never see ours. This means every order is secure, and customers can feel confident when ordering that their data remains theirs.

Second, PayPal has a great dispute department. This, again, is both good for you and us. If an order is lost, a customer can file a dispute with PayPal and we will refund their purchase price or replace their order. If the customer places a fraudulent dispute, meaning we did ship the item, they received it, and they still want their money back, PayPal protects us and denies the customer's claim. By avoiding fraudulent claims, we can keep our prices low.

Finally, PayPal is global. Without PayPal we'd have to convert dozens of currencies to US dollars on international orders. This would be expensive and time-consuming. PayPal automatically converts these payments for us and makes it a breeze for us to fill orders for everyone on Earth with a street address.

PayPal does all the converting for both you and us, so YES!

We do not currently offer ordering or customer assistance over the phone.

We'd be more than happy to field any more questions. Contact us, please remember that you are talking to a real person and not a machine. Don't forget to be awesome.